Cloud-hosted PBX systems offer a range of benefits to businesses of all sizes and ages, with a number of advantages appealing specifically to small businesses, start-ups and freelancers who are focused on cost savings and flexibility. Dental practices; GP surgeries; solicitors; daycare centres; schools; hairdressers; beauty salons; guest houses and bed & breakfasts; or small businesses with regional or home offices, are just a few of the prime candidates that would benefit from moving to a cloud or virtual telephone system. 

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A cloud or hosted or virtual PBX is a business phone system which is physically hosted off-site in a secure datacentre, and uses internet connectivity to transmit calls. There is no incoming copper landline, and all hardware in the datacentre maintained by a dedicated service provider. This means that the only equipment you need within your business, are the phones being used. You can use your existing smartphone, tablet, laptop or PC (or any combination of these) as your office phone, or a traditional business IP phone. 

Most businesses in London and Kent are making the switch from traditional landlines that run on the copper wire network, to VoIP or virtual landlines. These modern-day landlines use a broadband internet connection or your mobile data to make and receive your business’s phone calls. United Telecoms provides virtual landlines included in our cloud-based telephone system.

Apart from being substantially cheaper than traditional landlines, the great thing about virtual landlines is that they allow you to port your existing phone number over to the new line and service provider, this means, you do not need to worry about losing your business’s valuable phone number, and you are able to retain this number for as long as you like, no matter where your business relocates to. If you require a new number, we are able to provide you with an available geographic number of your choice within the United Kingdom.

The original intent of a cloud telephone system was to offer a more cost-effective and efficient solution for small businesses. However, the benefits of a cloud phone system appeal to companies of all sizes, across a range of sectors within the United Kingdom. While most users highlight the benefits of substantial cost savings and flexibility of the system, there are a number of attractive features that could be advantageous to your business, whether you are new, upsizing, downsizing, relocating, or looking for advanced communication features.

A cloud phone system has an extremely low initial cost, as the system is housed in a dedicated datacentres, meaning that the user does not need to buy or maintain any of the system’s hardware. With a substantial reduction in your upfront investment in a telephone system, you can put that money back into other areas of your business. The only upfront cost is that of an IP phone, and this is only required if you do not already have one and do not wish to use your smartphone, tablet, laptop or PC.  

As well as low initial costs, a cloud PBX offers low ongoing costs. Call cost savings of between 30-75% have been reported, when compared to traditional PBX solutions. The management and maintenance of the equipment is provided by the hosted services provider, so there are no ongoing maintenance costs. Additionally, there is no need to employ a specialist IT resource to manage the system, which is set up remotely by a technician and managed by you, the user. Minimal to no training is required for this user-friendly and intuitive system. 

Start-ups and smaller companies commonly choose a cloud telephone solution, as it offers maximum scalability when growing your business. Users and telephone extensions can be added or removed as and when needed, with a quick and simple click of a button, with no need to purchase or replace any hardware. This is especially advantageous to businesses that deal with high volumes of staffing changes, anticipate growth, or have seasonal employment. 

A hosted phone system offers you the benefit of mobility whilst maintaining long-term communication links with customers. If your business moves premises, you can maintain your existing telephone number, even if you move more than once. Furthermore, you don’t have to purchase or relocate any bulky equipment when expanding or moving your operations, or lose precious office space that would normally be taken up by the PBX switchboard.

The features and integration options of a cloud phone system can be fully customised to suit your individual needs, and adjusted as your business grows and changes. 

Hosted phone systems offer improved call quality and connectivity, with service providers also having fewer issues with downtime and connections due to the resilient design of the hosted data centres. 

An auto-attendant feature can be customised to welcome incoming callers with a professional and consistent service, forwarding calls to the correct extensions while providing special greetings or messages.

A cloud telephone system is powered by the internet, so it is essential that your site has a reliable, high-speed internet connection in order for you to fully appreciate the benefits of this technology. If you do not have access to a strong internet connection at your business premises, you would be better suited to a traditional on-premise PBX solution.

Cloud or hosted phone systems offer a range of benefits for any business that needs more flexibility in its office phone system offerings. Switching to a hosted PBX provides you with the benefit of a customised and cost-effective setup, and an ongoing high-quality voice communications solution for your business.

To learn more about a cloud-hosted PBX and what it can do for your London or Kent based business, speak to one of our specialists today by calling 020 339 8011 or e-mail us at info@unitedtelecoms.net. Our team is looking forward to answering your questions and providing you with a no-obligation, hassle-free quote.