CRM Integration, OS and Audio Devices

OS, Audio Device and CRM Integration

With the ability to integrate into various CRM systems, the UVC PC Softphone Extension acts as an essential tool to enhance your productivity and boost your workflow. You will also experience the benefit of full automatic updates.

Microsoft Teams – PBX Phone System Integration

The UVC Hosted PBX system integrates with Microsoft Teams allowing organisations the ability to enhance productivity via seamless unified voice and video communications.

Organisations are able to break out of Microsoft Teams and into the local PSTN network to make geographic landline and mobile calls via the Microsoft Teams to UVC integration. With click-to-dial, users are able to shift from PC to call in seconds. In addition, the UVC system updates the status of users on Microsoft Teams, so that users who are on a call are shown as unavailable and are indicated as available once the call is ended.

Other features include:

• Initiate Conference calls directly from Microsoft Teams including calling users on landlines or mobile networks.
• Allow system to call both users over traditional landlines or mobile networks and merge the call when internet connectivity is poor.
• Unified presence and contact directories.

CRM – PBX Phone System Integration

The UVC Hosted PBX system can integrate with the following CRM systems: Microsoft Teams, Hubspot, Salesforce, Bullhorn, Proprietary, MS Dynamic, SugarCRM, Pipedrive, Zoho, Zendesk, Vtiger, Pipedrive and SuiteCRM.

The UVC system integrates seamlessly with the above listed CRMs, allowing organisations the ability to further enhance productivity via a unified communications which automatically adds value to your CRM-based activities.

Organisations are able to break out to the local PSTN network and make geographic landline and mobile calls, with click-to-dial functionality, allowing employees to shift to making a call in seconds. Record call activity automatically using the PC-based UVC Softphone Extension application or Mobile Smartphone applications. Users are able to enjoy the flexibility of a Unified Communications PBX System that integrates directly into your business’ CRM system in a matter of minutes.

Other features include:

• Initiate Conference calls directly from your existing CRM.
• Automatically log calls to and from customers and prospects in your CRM.
• Record calls to and from your CRM customers and prospects.

Operating Systems

The UVC PC Softphone Extension can be installed on the following operating systems: MS Windows 32 and 64 bit (Windows Vista and above), MAC OS X (10.10 and above), Linux 64 bit (12.04 and above) and Windows Server (2012 and above).

Audio Devices

The application will use any audio device installed on the operating system and also integrates with leading headset brands including Jabra, Plantronics, and Sennheiser.