Cloud Hosted PBX Systems in the United Kingdom

We provide United Voice Cloud packages within our service areas in the United Kingdom across:

• Surrey 
• Kent 
• Essex 
• And more!

Our Voice Cloud packages adapt to meet the exact requirements of small, medium and large teams. Contact our London office to get a quote for your custom solution for businesses in Surrey.

As with an on-premise PBX phone system, a Hosted or Cloud PBX System provides your business with communication features such as call-transfer, on-hold, auto-attendant, voicemail, call forwarding and more. The difference with a Cloud Hosted PABX, is that it is hosted at an offsite data centre and is powered and managed through the internet as opposed to copper landlines.

Phone calls are transmitted from users offices via the Internet connection or a dedicated broadband link and routed to and from our data centre where the Hosted PABX’s sophisticated servers are stored. By consolidating many PABX phone systems or tenants into one Hosted PABX phone system in the cloud businesses are able to access a constantly updated, feature rich and always on telephony “brain”. Businesses never need to worry about damage, downtime or upgrades as the system is maintained by the service provider United Telecoms.

There are various forms of connectivity available to businesses in the United Kingdom. Depending on the number of extensions you require, United Telecoms will advise you on which connectivity solutions are best for you, these include: LTE and Fibre. Mobile phone users can simply use the standard connectivity available on the iOS or Android Smartphones to access the Hosted Cloud PABX phone system.

Yes, the UVC mobile app enables you to receive calls made to your office extensions on your mobile devices as well as dial other extensions. In addition, you can update your availability at any time and check fellow colleagues’ presence, the app also enables you to keep all of your business connections on your device with you at all times.

Since the PABX phone system itself is hosted at a data centre, the only primary items of hardware required for the solution to function are IP handsets. Some users can choose not to add hardware to their offices and simply run via a smart telephone interface on their PC’s or using an App on their mobile phones. If you require additional network equipment for onsite Desk Phones, this can be provided for at an additional cost.

You have the option to use any type of device that is supported by the Cloud switchboard. This includes a softphone on your PC, desktop IP phone, or mobile phone using the mobile app. Some of the IP phone brands that can be used include: Snom, Yealink, Grandstream and Polycom.

Yes, you can use your existing internet service however it is imperative to use a reliable form of connectivity such as LTE or Fibre. United Telecoms will conduct an audit on your current infrastructure and confirm whether it is possible to run the Hosted PBX on it.

The United Voice Cloud solution comprises monthly subscription fees per extension, once-off hardware costs that can either be purchased outright or financed on rental as well as a once-off installation fee.

Yes, you can. You can move any geographic number from any existing service provider to your VoIP service provider, including United Telecoms.

Depending on whether or not connectivity is required and subject to feasibility if the site is ready, we can deploy the hosted switchboard system within hours of the order being placed.

This depends on your connectivity solution. If you choose to take our Enterprise Fibre or Wireless product, our uptime guarantee is 99.8%. All other connectivity solutions are best-effort service. Further redundancy measures can be put in place upon request. In addition, calls can be routed to your mobile device at any time.

For traditional on-site PBX phone systems, a power outage can interrupt communications until the power is restored. However as long as your network is connected to the internet, calls can be made and received through the Cloud PBX phone system. United Telecoms will supply you with a UPS for the network which serves as a backup for a couple of hours. Additionally, the UPS will regulate power output to network equipment preventing surges. It is also recommended to use PoE switches, this will ensure the entire network is powered during an outage.