Find the best small business phone system in the United Kingdom
Feature-packed PBX phone systems for small businesses
Basic and advanced communication features
Flexible month-to-month (cloud) and fixed-term subscription packages.
Analogue, hybrid or cloud-hosted systems
Seamless company-wide communication management
Service areas across the United Kingdom
End-to-end support from trusted specialists
Trusted provider of business phone systems for small businesses in the United Kingdom
Founded in 1985, United Telecoms emerged to respond to the need for tailored, dependable business telephony solutions.
We have become a premier provider of quality telephony solutions not only in Surrey but across the United Kingdom.
Greater London:City of London, Hounslow, Barking and Dagenham, Islington, Barnet, Kensington and Chelsea, Bexley, Kingston upon Thames, Brent, Lambeth, Bromley, Lewisham, Camden, Merton Croydon, Newham, Ealing, Redbridge, Enfield, Richmond upon Thames, Greenwich, Southwark, Hackney, Sutton, Hammersmith and Fulham, Tower Hamlets, Haringey, Waltham Forest, Harrow, Wandsworth, Havering, Westminster and Hillingdon.
Our tailored on-site PABX systems cater to businesses of all sizes, from small, locally-focused operations to large enterprises with branches spread across several counties.
Get in touch with us for help finding the right telephone system for your business. You can contact our national office using the provided phone number below, or engage one of our experts live by clicking on the “chat now” option located at the bottom right corner of this page.
What is a small business phone system?
Small business telephone systems are specifically designed to meet the communication demands of small enterprises.
Modern PBX systems for small businesses are equipped with an extensive array of features while maintaining their affordability and adaptability for growth.
With traditional analogue PBX systems, expensive and intricate hardware was required to provide standard and advanced features.
Today, IP PBX and cloud-hosted PBX phone systems require minimal hardware and peripherals while providing an amazing range of features. Get in touch with us to discover the right phone system that meets your business needs.
Features of a PBX phone system for small business
Small business phone systems come equipped with a wide range of core and advanced features designed to streamline company communications.
Whether you need basic functionality like call routing, call recording, call monitoring or voicemail, or more advanced features like remote access and unified communications functionality – our telephony solutions can be tailored to suit your requirements.
Explore a few key features of our PBX solutions and contact us for professional guidance in finding the right phone system for your small business.
Comprehensive call recording and archiving to help you enhance training and ensure compliance. Automate recording for specific users or numbers.
Recorded calls are easily accessible in logs, can be emailed and replayed at your convenience.
Auto-attendant bypasses the need for a human operator by providing an automated menu of pre-recorded options and skillfully directing calls to the right department.
Optimise call handling and boost operational efficiency with your own auto-attendant.
We include four standard voicemail licences with many of our business telephone systems, with the option to expand as required. Customisable caller messages ensure personal touch, while system alerts for new voicemails enhance user efficiency and customer interaction.
By unifying smartphones and mobile devices into a cohesive system, FMC empowers users to place and receive calls through the centralised PABX system. It is as easy as installing a softphone extension on devices used for managing communications.
A TMS encompasses a collection of auxiliary software linked to the PABX, monitoring metrics such as the call duration, and timing of both inbound and outbound calls per extension. They can generate reports to analyse call trends and identify issues. A TMS can be incorporated into your PABX as per request. Most of our phone systems come with standard analytics and reporting functions.
Unified Communications refers to an integrated communication system within an organisation. United Telecoms assists clients in creating a UC solution that integrates with their business phone system.
A custom UC solution offers benefits such as low-cost communication, presence viewing, video conferencing, and improved customer experience.
Hot desking eliminates the requirement for individual phones assigned to each staff member. Instead, when an incoming call arrives, a single phone rings, enabling any staff member or branch to answer it. This flexible system promotes seamless collaboration and efficient call handling, regardless of location.
VoIP has reshaped the telecommunication landscape, utilising your internet connection to initiate and manage calls, instead of copper landlines. Cloud phone systems and hybrid PBX systems rely on VoIP and match the communication demands of small businesses perfectly.
These after-hours voice recording systems deliver an automated message to callers during non-business hours or on holidays. This sophisticated solution is ideal for businesses of all sizes and keeps clients updated about your organisation’s operational hours and holiday periods. The night bells system can be used as a proactive partner to help you provide information to calls during times when you are unavailable.
Remote user connectivity empowers individuals working remotely to tap into the office PABX’s functionalities. By relying on IP phones and a stable internet connection, remote workers can effortlessly communicate and collaborate using the office phone system without incurring any additional expenses, creating a seamless experience.
Manage small business communications with on-premise, hybrid or cloud PBX
For small businesses in search of the right telephone system to handle their internal and external communications, a range of options are available.
Every analogue, hybrid PBX, or cloud-hosted phone system brings its unique set of features, costs, and installation requirements.
Let’s delve into the available office phone systems for small businesses. Contact us for expert support in finding the ideal PBX solution that matches your requirements.
On-premise analogue & hybrid IP PBX phone systems for small businesses
On-premise phone systems encompass both analogue PBX systems, utilising conventional phone lines, and hybrid PBX systems, which leverage both phone lines and an IP network.
We provide assistance for new installations, reinstallation, upgrades, and scaling down of analogue PBX systems, in addition to implementing hybrid IP PBX systems.
Both analogue and hybrid PBX systems can be customised to precisely align with your specific needs and accommodate a wide array of features.
We will help you implement the perfect small business phone system. Reach out to us for expert advice today.Contact Us
PBX cloud phone systems for small businesses
Cloud PBX systems or VoIP phone system for small offices provide businesses with access to a feature-rich and versatile phone system that is hosted in and managed by the cloud. Hosted PBX systems rely on VoIP to facilitate voice communications, mitigating the need for cumbersome on-site hardware.
Cloud-based PBX systems reduce expenses associated with line rentals, intricate physical hardware installations, call rates, and more.
Hosted phone systems for small business offer an extensive set of features, encompassing both standard and advanced functionalities for efficient management of voice communications
Contact us for help finding the right telephone system for your small business.Cloud-hosted PBX systems
Purchase options for small business phone systems
To facilitate effective budget and cash flow management for your business, United Telecoms presents multiple purchase options, including Banker’s Automated Clearing System payments (BACS) or rental agreements for a fixed duration.
PBX rentals and upfront purchases for small businesses
By opting for outright purchases via BACS, businesses can get ownership of their hardware, resulting in overall cost savings for the system.
For small businesses seeking greater financial flexibility, PBX rentals offer an attractive alternative, allowing them to circumvent substantial upfront payments. This approach also provides the freedom to easily upgrade, expand, and manage system maintenance.
PABX rental terms span from 12 to 60 months, accommodating diverse needs and budgets. Short-term rental options are also available to cater to specific requirements.
To learn more about our pricing and purchase alternatives for business phone systems, reach out to one of our knowledgeable consultants.Contact us
Requirements for PBX phone system installation
The installation requirements for various PBX phone systems depend on the type of phone system you choose, such as a traditional PBX, IP PBX, or Cloud PBX solution. To learn more about the requirements for installing PBX systems, take a look at our PBX installation page or reach out to us for further assistance.
Required for a traditional phone system and hybrid PBX systems. The number of lines you’ll need depends on the number of users required.
For analogue PBX systems and hybrid PBX systems, a PBX main unit and other essential hardware components are required.
New or existing desk phones and base stations for cordless handsets require a physical connection to your PBX system. This necessitates correctly laid-out cabling within your premises. The extent of your cabling needs may differ if you plan on installing a cloud PBX system.
Location is a key factor as it may influence the type of PBX system and network solution that will suit your needs. If you’re implementing a VoIP phone system, you will need to leverage a Fibre internet connection to facilitate communication.
Existing PBX handsets need to be compatible with your system or new handsets can be purchased, such as analogue, digital, or IP phones, to help manage your communications. Handsets and peripherals must be selected based on compatibility with your system and their ability to manage voice communications.
Have You Asked These Questions?
- Do you need a phone system to be installed on a single physical site or multiple sites?
- Do you have a broadband or fibre connection if you plan on setting up a VoIP phone system?
- How many users would need BYOD connectivity or remote office connectivity?
- Range of features & call activity: do you need features that can help you manage daily business communications or more in-depth call centre functionality?
- Are you in need of a hosted solution or an on-site telephone system?
- Are features like reporting using a Telephone Management System important?
We specialise in helping identify the right telephone systems for small businesses around the United Kingdom. Contact us to get expert advice today.
Frequently asked questions about on-premise PABX systems for small businesses
When it comes to finding the ideal phone system for your small business, several crucial factors come into play. Considerations such as the number of phone users/seats, future scalability, desired features (e.g., call transfer, auto attendant, VoIP calls, voicemail), and budget constraints are key.
Take the time to assess your options, including on-premise PBX, hybrid systems, and cloud-based solutions, to identify the best fit for your unique requirements and financial considerations. Keep in mind that advanced features may involve additional costs.
At United Telecoms, our specialists are here to provide expert assistance in selecting the best phone system that matches your communication needs. Contact us today and let us help you navigate through the choices with confidence.
Determining the cost of a phone system for your small business is influenced by the type of phone system you choose, the features you require, your team size, existing phone system setup and more.
When it comes to finding the perfect PBX solution for your organisation, we are here to assist you. Contact us today, and our team will provide expert guidance to ensure you discover a phone system that perfectly aligns with your business needs.
Small businesses looking to upgrade their phone systems may be overwhelmed by the variety of options available. Three popular descriptions are hosted phone systems, cloud phone systems, and VoIP phone systems. Typically these terms can be used interchangeably, there are some minor differences between them that can affect which option is best for a particular business, consulting an expert Solutions advisor will typically assist you in reaching a decision that is correct for your business.
We service the following locations across London and the United Kingdom
Greater London: City of London, Hounslow, Barking and Dagenham, Islington, Barnet, Kensington and Chelsea, Bexley, Kingston upon Thames, Brent, Lambeth, Bromley, Lewisham, Camden, Merton Croydon, Newham, Ealing, Redbridge, Enfield, Richmond upon Thames, Greenwich, Southwark, Hackney, Sutton, Hammersmith and Fulham, Tower Hamlets, Haringey, Waltham Forest, Harrow, Wandsworth, Havering, Westminster and Hillingdon.
What Our Customers Say
“Once we approved the installations we were kept up to date daily with the levels of progress on our various sites and were very impressed with the final installation”