PBX system installation, relocation and reinstallation in the United Kingdom

Number porting

Decide whether you’d like to keep your existing number or select a new number.

If you decide to keep your existing number, make sure to start the number porting process many weeks before you need your system to be operational.

Geographic and non-geographic numbers can be ported to a VoIP service.

If you are not using a landline at the moment, then number porting will not be required and you will need to choose a new number.

Need to learn more about the number porting process? Contact us to chat with one of our friendly experts.

Devices:

Consider how your PBX system will function and be used by your business. You may need to purchase IP phones if you’d prefer physical handsets to answer calls.
We recommend Yealink cordless handsets, reception telephones and desktop handsets.

You could also opt to equip devices with a cloud phone extension application, including desktop computers or laptops. This reduces the need for handsets, relying on the computer or laptop microphone and speakers instead. Explore our UVC Classic Softphone Extension.

Network & other hardware requirements:

Fibre internet or another active connection needs to be set up at your premises to act as the backbone of your VoIP solution. It’s also critical to core business operations and important to set up at your new site. 

Installation times for fibre or other data connections can vary depending on your region in the United Kingdom – so plan this process and your network and/or VoIP installation well in advance. 

Network speeds also need to be considered as voice data will compete with other devices relying on the same network. 

A VLAN can also be set up to separate data used by VoIP devices from other devices operating on the same network – providing a more reliable, delay-free solution. 

Number porting

When relocating your hosted PBX system, no number porting is required and you can take your cloud PBX solution with you to your new office.

Devices/handsets:

Your network is a primary consideration when moving a hosted PBX system to a new location.

Ensure your Fibre, LTE or another reliable is set up to ensure you can access the internet and manage business communications.

If your new location doesn’t have Fibre already, plan to have it installed in advance or rely on an LTE network solution depending on the coverage available in your region in the United Kingdom.

Network & other hardware requirements:

Fibre internet or another active connection needs to be set up at your premises to act as the backbone of your VoIP solution. It’s also critical to core business operations and important to set up at your new site. 

Installation times for fibre or other data connections can vary depending on your region in the United Kingdom – so plan this process and your network and/or VoIP installation well in advance. 

Network speeds also need to be considered as voice data will compete with other devices relying on the same network. 

A VLAN can also be set up to separate data used by VoIP devices from other devices operating on the same network – providing a more reliable, delay-free solution. 

Number porting

Plan and action the number porting process in advance to ensure your current number can be used to manage calls at a new premises.

We recommend that businesses relying on landlines schedule their number porting to the day, as losing your number, permanently or even for a few days, is a poor reflection on the business and could affect sales.

Geographic numbers and non-geographic numbers can be ported to new premises.

Devices:

Make sure that you purchase or lease the PBX hardware and devices that need to be set up at your new premises. 

These may include PBX main units, handsets, peripherals and other hardware components. Setting up PBX hardware components and handsets to the system will involve physically connecting these elements using appropriate cables (RJ11 and more).

An analogue landline will also need to be installed and activated.

Network & other hardware requirements:

A traditional landline will need to be physically installed if it is not on the premises already. 

New copper landline installation needs to be scheduled well in advance to ensure your new premises is ready for your analogue PBX solution. 

The line will have to be active or prepared for activation on the day you relocate to allow you to receive calls as usual. 

Your PBX main unit, and other necessary hardware components and relevant cabling need to be installed to complete the setup of your telephone system. Handsets like desk telephones and cordless DECT phones also need to be connected and functioning properly.

It’s best to carefully consider your network and hardware requirements when moving your traditional PBX switchboard to a new site. Organisations often underestimate the time and effort required to relocate and reinstall their analogue phone system with minimum disruption.

Number porting

Initiate the number porting process in advance to ensure your business number can be used at your new premises. 

To do this you will need to contact your provider and they will work with you to complete the number porting process from start to finish. 

Try to plan the porting process to the day as losing access to your number for a few hours or days can affect operations.  

Geographic numbers and non-geographic numbers can be ported to new premises.

Devices:

Transport devices such as handsets and peripherals to your new premises to complete setup. Connecting each device to your PBX hardware will require appropriate cabling (RJ11 and more).

Network & other hardware requirements:

A sufficient number of phone lines need to be installed to receive calls. 

You will also need to take your PBX main unit and all other important hardware components to your new premises. 

Make sure the physical cabling required is in place throughout the office and can be connected to your analogue landline, PBX main unit, handsets and other hardware components.

Number porting

Hybrid VoIP PBX systems may still rely on analogue lines to facilitate calls. 

Your existing landline number will need to be ported. Aim to plan this to the day as losing access to your number for a few hours or days can be detrimental to ongoing operations.

Devices/handsets:

Make sure that you purchase or lease all handsets (such as desk telephones, DECT phones, VoIP phones and peripherals) so they can be set up to manage your business communications.

Depending on the design of your VoIP PBX solution, you may require relevant cabling to be in place throughout the office to connect to handsets and devices.

Network & other hardware requirements:

Ensure that your PBX main unit and other hardware components are installed at your premises, with all essential physical cabling in place. Test your network to make sure that your internet connection is reliable for your VoIP lines.

Number porting

Hybrid PBX systems may still rely on analogue lines to facilitate calls.

If you’d like to keep your existing landline number, it will need to be ported to be used at your new premises. Aim to start the number porting process in advance to avoid losing access to your number which can impact company operations.

Devices:

Types of handsets (such as desk telephones, cordless handsets, VoIP phones) and other peripherals will need to be moved and set up at your new premises.

Network & other hardware requirements:

Your PBX main unit and other important hardware components will need to be transported safely and set up at your new office. Physical cabling and Fibre, LTE or Wireless internet connection will also need to be in place to ensure there is a connection between your analogue landline, PBX unit, other hardware components and handsets.