Explore PBX phone systems for large businesses in the United Kingdom

Real-time call monitoring enables supervisors to listen in on calls, subtly advise employees on calls, or join a call undetected by other participants, thereby enhancing service quality and staff performance. A powerful training instrument.

Auto-attendant, offers an automated menu of pre-recorded options to help direct calls to the right department without requiring a human operator. This feature enhances your business’s call-handling process and overall efficiency.

Four standard voicemail licences come with many of our business phone systems, with the flexibility to add more as required. Users can customise the voicemail message for callers and get alerts for new messages, thereby boosting efficiency and elevating the quality of customer service.

Fixed Mobile Convergence (FMC) creates a unified solution for smartphones and other company devices enabling users to place and receive calls through a centralised PABX system. By installing a softphone extension on each device, a user can be integrated as an extension of the organisation’s PBX system.

A telephone management system is a third-party software linked to your office phone system, monitoring key metrics (including call volume and duration) across extensions. This system can provide reports to analyse trends and identify opportunities

The term Unified Communications (UC) signifies a consolidated communication infrastructure within an organisation. United Telecoms helps clients in tailoring a UC solution for their organisation, providing benefits like centralised communications and management, lower costs, enhanced productivity, customer service and much more.

Music on hold provides businesses with the ability to tell their unique story while customers are waiting for support. At United Telecoms, we work closely with clients and professional voice-over agencies to create engaging music-on-hold scripts. This flexible marketing tool, great for businesses of any size.

VoIP (Voice over Internet Protocol) has revolutionised the telecommunications landscape relying on your internet connection to facilitate voice calls rather than conventional copper landlines. Many newer hybrid phone systems designed for large businesses come with VoIP compatibility, offering the adaptability to use both VoIP and traditional lines concurrently. For additional information, please visit our VoIP page.

Night bells or out-of-hours voice recording systems relay automated pre-set messages to callers during non-working hours or holiday periods. This system ensures customers stay up to date with your operating hours and other key details like after-hours support numbers.

Most modern PABX phone systems offer remote user connectivity, a feature that lets employees tap into the office phone system remotely to manage communications. By using IP phones and a reliable internet connection, remote workers can use the system to seamlessly interact with colleagues and clients when they are out of the office.