Find the best PBX Phone Systems for medium-sized businesses in the United Kingdom

Call transfer optimises call management by routing calls to the appropriate personnel, ensuring efficient service delivery. Our systems facilitate seamless transfers between in-office, multi-office, or international employees, promoting effective communication.

VoIP (Voice over Internet Protocol) transforms telecommunications, converting voice to data transmitted over broadband, not copper wires. Many current hybrid phone systems for medium-sized businesses offer VoIP system compatibility, allowing simultaneous use of VoIP and traditional lines. For further details, visit our business VoIP systems page.

The auto attendant feature streamlines call management by offering a pre-recorded menu of options. This allows calls to be routed effectively to the relevant department without the need for a human operator, thereby boosting operational efficiency.

Fixed-Mobile Convergence (FMC) integrates smartphones and mobile device(s) into a unified communication system. This feature allows users to make and receive calls via the centralised PBX system, proving highly beneficial for businesses with remote or geographically dispersed workforces, enhancing communication and reducing costs.

A Telephone Management System (TMS) is a software solution that monitors and tracks key metrics of inbound and outbound calls per extension. It generates reports to analyse call trends, call duration, and timing, providing valuable insights for businesses to optimise their communication processes and identify areas for improvement.

Unified Communication (UC) functionality integrates various communication tools within an organisation. It offers features like low-cost communication, presence viewing, conferencing, mobile apps, and enhanced customer experience. United Telecoms assists clients in creating a tailored UC solution that seamlessly integrates with their business phone system, promoting efficient and streamlined communication across the organisation.

Music on hold allows businesses to engage customers while they wait for assistance. United Telecoms collaborates with clients and professional voice-over agencies to create captivating music-on-hold scripts. This versatile marketing tool, suitable for businesses of all sizes, enhances the caller experience by sharing relevant information and maintaining a professional image.

Enhance customer communication and streamline message management with our voicemail feature (4 licences are included with most of our phone systems). Customizable greetings and message alerts ensure efficient handling of incoming calls. Stay connected and never miss important messages with our reliable voicemail system.

Ensure seamless communication during non-business hours with our night bells/voice recording system. Keep callers informed about your operating hours and provide important holiday period information for a professional and convenient experience.

Enable seamless communication and collaboration for your remote workforce with remote user connectivity. By using IP phones and a stable internet connection, your team can access and utilise the office phone system from anywhere, ensuring efficient communication and productivity regardless of their location.