United Voice Supervisor Edition for Cloud Contact Centres
Streamline and Manage Operations Effectively with Specialised Call Center Management Software for Supervisors
Unleash the full potential of your call centre with our UVC Supervisor Edition call centre management software.
This comprehensive solution empowers supervisors with cutting-edge monitoring, reporting, and analytics tools, streamlining operations and boosting efficiency.
Seamlessly integrating with our United Voice Agent and Contact Centre Editions, it optimises daily workflows, supports team collaboration, and drives overall performance.
Experience a new era of call centre management that puts the power of data-driven decision-making in supervisors’ hands.
What is the United Voice Supervisor Edition?
United Voice Supervisor Edition is a cloud-based contact centre platform tailored for supervisors, offering robust tools for monitoring, call recording, reporting, and analytics to enhance overall call centre effectiveness.
Supervisors gain instant access to live metrics on agent performance, queue status, and customer interactions. The platform’s historical reporting and in-depth analytics reveal trends that inform optimal call routing, staffing decisions, and targeted agent coaching.
Combining Supervisor Edition with Agent Edition and Contact Centre Editions creates a comprehensive ecosystem for call monitoring, call management, call recording, and performance optimisation. This integrated approach streamlines operations and efficiently handles all inbound and outbound communications.
As an extension to the Contact Centre Edition, Supervisor Edition fosters seamless collaboration between supervisors and call centre agents, enabling them to concentrate on delivering exceptional customer service.
Explore UVC Supervisor Edition’s Suite of Features
Advanced contact centre management solutions like Supervisor Edition equip managers with essential real-time insights, telephony systems, and tools to boost performance and optimise busy contact centre workflows.
This innovative software and its data-centric features form the backbone of effective workforce management. Features include agent monitoring, performance management, and sophisticated reporting on crucial contact centre metrics.
Discover the key capabilities that make Supervisor Edition a game-changer for contact centres below. Contact us to book a demo and get started.
Live Agent Monitoring
Supervisor Edition’s real-time monitoring capability allows you to closely track agent activities, performance metrics, and customer interactions, ensuring your team consistently delivers exceptional service and maintains high customer satisfaction.
With monitor, whisper, and call barge capabilities, you can listen to active calls, assist agents discreetly without the customer hearing, or join conversations with both agents and customers on inbound and outbound calls when intervention is necessary.
Contact Centre Activity Wallboard
Supervisor Edition streamlines agent management with its innovative wallboard module.
The user-friendly interface presents critical data at a glance, empowering supervisors to make swift, informed decisions. Your wallboard provides comprehensive insights into each agent’s performance across various queues, displaying essential call and queue metrics. These include average wait times, total call volume, unanswered call rates, incoming call statistics, idle call time, and numerous other key performance indicators.
Custom Alert Management
Leverage automated notifications to maintain team focus and operational efficiency.
Supervisor Edition offers a robust alert configuration and management system, enabling call centre leaders to receive instant notifications about service-level agreement breaches and capacity challenges. Managers can tailor specific alerts to monitor critical aspects of their call centre systems, ensuring proactive oversight and timely interventions.
Analytics-powered Performance Management
Boost your team’s effectiveness with access to vital contact centre metrics, key performance indicators, and comprehensive statistics.
Gain deep insights into agent performance and call data with Supervisor Edition, enabling you to identify trends, analyse efficiency, and uncover opportunities for enhancing agent productivity.
Easily share these valuable insights with your team and display data on remote screens through an intuitive interface, fostering a data-driven culture of continuous improvement.
Seamless Microsoft Teams Connectivity
United Voice’s MS Teams for Business integration allows you to unify your essential communication channels
Synchronise your MS Teams online status with our contact centre software, enhancing your voice communications capabilities. This integration enables key features such as standard and conference calls with individual or multiple MS Teams contacts within a cohesive interface.
Extensive Headset Compatibility
Supervisor Edition is compatible with over 100 headset models, ensuring effortless connectivity.
Premium brands such as Jabra and Plantronics are supported. This integration equips supervisors with headsets that offer advanced features, such as single-touch call answering and disconnecting, streamlining interactions and enhancing efficiency.
Integrated CRM Automation
Streamline your workflow by integrating Supervisor Edition with your preferred Customer Relationship Management (CRM) system.
This integration grants access to your CRM contacts and leads while enabling automatic call log uploads and recordings—all within a unified platform.
Our contact centre software supports popular CRMs including Zendesk, MS Dynamics, ZOHO, and HubSpot. Custom solutions can be integrated through United Voice’s CRM Software Development Kit (SDK).
Benefits of Our Specialised Call Centre Software Solutions for Supervisors
We understand that call centres have distinct requirements and vary in size. Our advanced tools help you save significant resources, optimise communication efficiency, and improve service quality.
Enhanced quality assurance
Upgrade your team’s customer relationship management with United Voice’s advanced tools.
Leverage features such as monitor, call whisper, and call barge to observe conversations and offer real-time support to your contact centre agents during critical moments.
Supervisor Edition also provides comprehensive agent productivity metrics, empowering supervisors to manage team and individual performance effectively, ensuring consistent service quality.
Streamlined data and analytics access
In the dynamic world of contact centres, supervisors need swift access to actionable insights for effective decision-making.
United Voice’s innovative solution is tailored to managers overseeing high-volume inbound and outbound contact centres. The platform offers live call data and comprehensive contact centre metrics.
This powerful feature enables supervisors to respond promptly and efficiently to the constantly changing demands of their fast-paced environment.
Dynamic workload and queue optimisation
Boost your contact centre’s efficiency by equipping supervisors with tools to manage agent assignments across queues as needed flexibly.
The Wallboard provides supervisors with crucial agent activity metrics, including total call volume, agent status, and queue wait times.
With this real-time data, supervisors can make informed decisions on resource allocation, such as strategic call transfers and intelligent call routing, to meet fluctuating demand.
Manage costs and improve service quality
Supervisor Edition can boost your contact centre’s profitability and operational efficiency.
This advanced platform offers robust contact centre management tools, intelligent workload distribution, and comprehensive quality assurance features.
The result is threefold: reduced operational costs, increased customer satisfaction, and revenue generation capabilities.
Transform Your Call Centre Workflow With United Voice Call Centre Software
Ready to optimise your contact centre’s communications infrastructure? Look no further. United Voice’s Agent, Contact Centre, and Supervisor Editions offer a suite of essential and cutting-edge tools designed to propel your contact centre to new heights of efficiency.
Reach out to United Telecoms to explore how these powerful contact centre solutions can transform your business operations. Our expert team will guide you through the selection process and help you implement the edition that best aligns with your unique business needs and goals.
Cloud Call Centre Software EnquiryIntegrate United Voice Supervisor and Contact Centre Editions
Leverage the synergy between Contact Centre and Supervisor Editions for a comprehensive contact centre solution. This powerful combination drives operational efficiency, enhances customer experience, boosts customer satisfaction rates, and delivers superior analytics and oversight.
Contact Centre Edition brings essential features like intelligent call routing, automatic call recording, Interactive Voice Response (IVR), and Automatic Call Distribution (ACD). Complementing this, Supervisor Edition provides real-time monitoring capabilities, detailed agent performance metrics, and dynamic queue management tools.
Together, these editions create a robust ecosystem that optimises every aspect of your contact centre operations.
In the market for agent-centric call centre software solutions?
United Voice Agent Edition empowers call centre representatives with a comprehensive toolkit, enabling efficient handling of both inbound and outbound communications.
This top-tier call centre software solution is engineered to boost agent productivity and effectiveness, featuring a licensed dialer, headset compatibility, CRM integrations, and additional functionalities.
Discover how Agent Edition can drive your call centre team’s performance by exploring its capabilities today.
Explore Agent Edition
Why Opt for Cloud Contact Centre Solutions from United Telecoms?
Looking for a reliable, all-in-one call centre management solution? United Telecoms has a range of solutions designed to meet your contact centre’s needs.
Our turnkey systems streamline your business communications across all channels, saving you time and resources. This allows you to focus on what really matters – your core business. By choosing United Telecom’s call centre software, you’re set to boost your contact centre’s performance significantly. Read on to explore the numerous advantages our solutions offer your business.
Tried and tested technology
Drawing on our decades of experience in developing cloud-based phone systems, call centre software, and unified communications, we deliver superior tools to your business.
Our expertise enables us to provide solutions that streamline and enhance your voice communications.
Call centre solutions tailored for business
Our range of call centre, agent, and supervisor editions come packed with features designed to meet the diverse communication needs of businesses. Need something specific? We’re flexible – we can develop custom features on request to address your business’s unique challenges.
Discover feature-rich & flexible cloud PBX or contact centre software with United Telecoms
Trusted by numerous companies based in the United Kingdom, United Telecoms delivers dependable and efficient PBX, VoIP, and data solutions.
Our diverse portfolio addresses all your voice communication needs, ranging from cloud PBX systems to sophisticated offerings like Agent, Contact Centre, and Supervisor Editions.
By combining our industry expertise with cutting-edge technology, we tailor our solutions to meet your unique business needs.
Contact United TelecomsFrequently asked questions about cloud-based call centre software for supervisors
What is a contact centre supervisor, and what is their role in call centre operations?
A call centre supervisor leads a team of customer service representatives, overseeing daily operations to ensure targets are met in customer satisfaction, quality, productivity, and relationship management. They coach and mentor team members, offer feedback, and manage performance.
Supervisors set goals, monitor key call and centre metrics, and work to optimise efficiency and service quality. Supervisors play a crucial role in the call centre’s success and in delivering exceptional customer experiences by guiding their team and maintaining operational standards. Their leadership directly impacts the centre’s performance and the satisfaction of both customers and employees.
What is call centre software for supervisors?
Call centre software designed for supervisors provides specialised tools to enhance management and oversight of contact centre operations.
It provides supervisors with real-time monitoring capabilities, performance metrics, and team management features. This software enables supervisors to track agent productivity, listen in on calls, provide instant feedback, and generate comprehensive reports. It also facilitates efficient workforce management and call quality assurance, and helps identify areas for improvement.
Supervisors can make data-driven decisions to optimise call centre performance with advanced analytics and customisable dashboards.
To learn more about how supervisor-focused call centre software can elevate your team’s efficiency, contact United Telecoms today.
We service the following locations across London and the United Kingdom
Greater London: City of London, Hounslow, Barking and Dagenham, Islington, Barnet, Kensington and Chelsea, Bexley, Kingston upon Thames, Brent, Lambeth, Bromley, Lewisham, Camden, Merton Croydon, Newham, Ealing, Redbridge, Enfield, Richmond upon Thames, Greenwich, Southwark, Hackney, Sutton, Hammersmith and Fulham, Tower Hamlets, Haringey, Waltham Forest, Harrow, Wandsworth, Havering, Westminster and Hillingdon.
What Our Customers Say
“Once we approved the installations we were kept up to date daily with the levels of progress on our various sites and were very impressed with the final installation”
Spear Properties
Get In Touch
London Office
2 Osborne Way
Epsom
Surrey
KT19 8GR
United Kingdom (UK)
Tel: 033 1630 0516
Tel: 020 3399 8011
Email: info@united-telecoms.co.uk
